Uhm… been busy for quite some time.. but anyway, here’s something for you to take note of…
My elder sister texted me last week and asked me to call Globe’s Customer Service for her Globe Handy Phone’s lost prepaid load. She never reloaded her prepaid account for quite awhile due to frequent sudden loss of her prepaid credits. Even I experience the same loss and sometime never reload my account due to such case. So, I did call Globe’s CS thru my Globelines phone, gave my sister’s number and informed them of the loss prepaid credits, then I was informed that they will be calling my sister within 24 hours. The following day, my sister texted me that nobody called her..
There are times that when you use their services (Globe, Smart or Sun), some information texts are not sent nor received, some times delay due to air traffic and some times it’s real-time sending. You buy load credits but you don’t get an information message but you have the credits on your account. On some cases, the load credit seller didn’t receive information message that they loaded an account but the customer received the credits bought. I have forgotten to inform my sister of a common scam. It’s the unknown Share-A-Load service. Means, you weren’t aware that you shared a load to someone. It’s an illegal sharing of your prepaid credits to someone you don’t know, without you knowing it, without your permission. Other people have experienced this sudden loss; he/she just loss more than a hundred pesos and had known it upon receiving a text info that he/she had just shared a load to someone unfamiliar. The fact that he/she really did not shared someone his/her prepaid credits because no one even asked him/her for it. Well, this maybe another case of Nakaw-A-Load. Such common cases of loss prepaid credits, you seldom use your prepaid credits saving them for important/emergency calls or messages but little do we know the more we want to save on our prepaid credits, the more it is loss or STOLEN.
Telecom companies complain about their profit loss and that they have to imply their projected income/profit margin. But subscribers can see how luxurious their establishments are! How much loss could you have with over a million subscribers? With all the info text services, tie-up partnerships and the common subscribers you would still claim for great loss?
Most of the time, my internet connection is not working or system is down. I have a Globelines phone and internet connection and am a Globe prepaid subscriber too. Is this how they reward loyal subscribers, regardless of the short comings I am aware of? But whatsoever, why on earth Globe CS never responses to queries and complain? They never give clear explanations why is this so, why is that, and so on, blah blah blah… They just leave you unsatisfied no matter how much you patronize their service.
Some things possible huh?
Uh, I meant “inexplicably loses”… Must have some more coffee… heheh.
Posted by josekym at August 21, 2009, 9:43 amHi, thanx for droppin’ by.. I did what you said.. but I don’t want to experience again another wasted day of waiting for their CS to attend to me.. I’ve experienced being hung up after calling them thrice for a 400 peso lost credit.. they ask me to wait (i’ve waited 35mins. i can still remember that!) till the connection was lost. I’d like to add that I never showed anger nor yelled at the CS people for doing that…
Posted by redberry at August 21, 2009, 5:15 pmHi, I Also have the same experience with Globe. I just called Globe Customer Service a while age to report my concern about the frequent loss of my Globe prepaid credits. Please the screenshot below:
http://i277.photobucket.com/albums/kk62/ignition_jm01/lostload.jpg
I did not use any of the load from 174 down to 109. This is not the first time that this happpened to me.
A month ago I reported the same incident 3 or more times, in my last call I spoke to one of the representative from Globe and she said to me that this will be the last time that we will be returning your load back! I was so #%&?#$! pissed when i heard that! In my dismay I told the agent “FORGET IT!!! IM NOT ASKING FOR ANY FREE LOAD, I JUST WANT WHAT IS RIGHTFULLY MINE! THE LOAD THAT I PURCHASED!!!
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Hello, in my opinion, anyone who inexplicable looses his/her load credits should immediately call 211/Globe CS and report the matter there. I too, have experienced a bit more than my share of problems with Globe’s services (i.e. lost load, wrong debits, non-credits, etc.) but with proper reporting and constant follow-ups to 211, Globe does resolve these problems in time (you are given the customary “please observe within 24 hours…” treatment). So far, I can say that 90% of my reported problems to Globe get acted upon accordingly. I cannot say the same for Smart or Sun.
Posted by josekym at August 21, 2009, 9:38 am